IBFX trade resolution

Here is the answer from InterbankFX and my answer to them:

Jose,

I have reviewed your account for order numbers 21474775, 21502380, 21502421, 21509454. I am sorry about the server connection going down on Nov. 9th and we have restored order numbers 21499693 and 21504246 that were stopped out incorrectly. This market is all electronic and in the customer agreement there is the notice that we are not liable for your system outages and disruptions. I am sorry that our agents did not get to you in a timely manner when the server was down due to the high volume of calls and chats we had at that time. Since we did not recieve a request to close or modify your order at a particular price or time we cannot adjust these orders. The orders will stand as they are and no modifications will be made to them.

xxxx 

Hello xxxx,

so everytime your server is down we will lose all our money or a great amount of money if a great fall will ocurr without the possibility to change our positions, is it logical to trade in that manner?. Who will trade in these conditions?. Well, I know more than you tell me because I am with you many months and I have seen many strange things (server lagging, prices different even in 80 pips from the real market, etc…). I have my own opinion about these “technical problems”…

Anyway I will make what I consider necessary against your company and I will post in my Blog and in other Blogs about all these problems. Many people must be thinking to deposit a great amount with you and they will not do it after reading me. So you will lose more money than refunding me. I am into the financial world and many people read me and trust me. I will also send to NFA and others what´s happening here.

Sorry but I must do it because a company that doesn´t fix these type of problems is not a good company to me. I can trade great and even doing good I can lose all my money with you being your failure, not mine. And we don´t know if it happens because your company is doing it stopping us to gain money and losing a lot or it´s a normal failure in your server. But the most important is that someone can not trade in these conditions and when a problem appears you don´t do anything to fix it.

I will trade with the few money that you left me after your problem but I will not deposit here anymore.

Regards,
Jose A. Leon