November
9

This can be funny to many people but I am not laughing at all. I will tell you what happened to me today with this Forex Broker.

Today I was supervising my account with some long trades opened. I didn´t place a stop loss because I was supervising my account in those moments and I have 2 internet connections if something happens (my bad, never more).

The price in some pairs (gbp/jpy, eur/jpy) reached the buttom of the 1 hour trend line and I was watching if the price could break or not this trend line, my decision was that it was going to retrace upwards after touching the trend line and I was only waiting the next candlestick to decide if I should close or not these positions, and so if opening short trades.

I also had 2 long positions opened to collect few pips in gbp/usd and eur/usd.

Suddenly there was something wrong, the pairs were not moving at all and I looked in my girldfriend´s account to confirm (with another Forex Broker). I was right, the Interbankfx server was stopped and these pairs began to fall a lot!!. I couldn´t close my positions nor opening my short trades!!. If you trade Forex you will know what happened today with these pairs.

After 15 minutes I contacted with support online and I received an automatic message telling me that they had “technical problems” and to be solved in 15 minutes… what a coincidence!!… a great fall and just in those moments technical problems…

After 1 hour or more (not those 15 minutes) and an incredible fall (more than 500 pips!!), when these pairs were stopping to fall, then the server returned normally (I thought the same: the server will return when this fall stops). Even I could see that eur/usd and gbp/usd, where I had a TP that should have been reached when the server was frozen, they were not closed when it returned!!

I contacted again with support online to make a complaint about eur/usd and gbp/usd with my TP,s (I have my opinion about the other technical problems) and after the presentation I asked correctly my complaint and I didn´t receive any answer at all. I waited some minutes more and typing: are you there???

NOTHING!!!!!!!

I made a good result these 2 weeks: 13% profit, and I was even in the Interbankfx´s contest with a good ranking: 32.

Now I can only see some incredible negative positions and my margin decreased a lot.

What do you think?. Did you see the same “technical problems” in this Broker many times before?.